Ihave been circling the same thought for months now, and writing it down is the only way I know to find out whether it holds.
It started with a particular kind of person. They sit inside a regional development agency in Norway, a næringshage, and their job is to make the small companies around them a little stronger. A campsite owner. A timber framer. A cheesemaker who wants to sell beyond the valley. The advisor is supposed to know a bit about everything, stay current on everything, and still say something specific when a founder calls on a Tuesday afternoon with a real problem and twenty minutes.
I kept watching that job and feeling that something was off about how we talk about it. We assume the advisor’s difficulty is a lack of knowledge: that if they only read more, subscribed to more, attended one more course, they would be ready. But that is not what I saw. What I saw was someone drowning in availability and starving for relevance. The problem was not too little. It was far, far too much.
Abundance is a tax on judgment
We inherited a story from the last century that says information is scarce and valuable, and that more of it is always better. For most of history that was true. It is not true anymore, and it is least true for the people whose entire job is to exercise judgment.
The research here is older and blunter than I expected when I went looking. Studies of decision support systems show that past a certain threshold, more information actively degrades the quality of decisions, because the mind starts spending its limited budget on filtering instead of deciding (Monash University). One older line of work names the condition plainly: information overload is the state where the inputs exceed the decision maker’s capacity to take them in and act (ERIC). So the advisor opens another newsletter about artificial intelligence, skims it, feels vaguely behind, and closes it. Nothing changed. The newsletter told them what happened in the world. It said nothing about what to do with it, on Tuesday, for the cheesemaker.
That gap, between what happened and what to do about it for this person, is not a content problem. It is a judgment problem wearing a content costume.
The same difficulty, all the way up
What unsettled me, the more I looked, was that this is not a small or a local problem. It is the exact difficulty carried by some of the most expensive people in the world.
Management consulting, stripped to its bones, is the business of selling judgment: the knowledge, the frameworks, the read on a situation that a client could not produce alone, or could not produce in time (Dewx). The economics are enviable, and a partner at one of the famous firms bills somewhere between three and eight hundred dollars an hour, with the whole enterprise floated on reputation and thought leadership (TacticalVC). But the engine under the slide deck is not charisma. It is a knowledge system. BCG has said this about its own clients almost without embarrassment, arguing that a genuine knowledge capability creates a measurable advantage worth tens of millions a year to a large fund (BCG). McKinsey has written that the real value comes less from storing knowledge and far more from creating and exchanging it (McKinsey Quarterly). The famous firms, seen from a certain angle, are intelligence layers that happen to wear good suits.
The venture world has its own version. A studio or an accelerator spreads scarce operational expertise across a portfolio of young companies, so that each one can borrow knowledge in product and finance and growth that none of them could afford to own (LinkedIn). The operating partner is the valley advisor again, only with carried interest and better coffee. They sit above a portfolio, they are expected to be current across all of it, and the thing they are actually short of is not effort. It is attention.
So the difficulty is the same all the way up the ladder. The only thing that changes is whether you can afford to build the intelligence layer in house. McKinsey can. A studio with three partners cannot. An agency in a Norwegian valley certainly cannot. I find that asymmetry quietly fascinating, because it means the most ordinary advisor and the most prestigious one are wrestling with the same beast, and only one of them gets to hire help.